Customer Service Supervisor (Mandarin Speaker) - PT Galaxy Bintang Angkasa

PT Galaxy Bintang Angkasa is seeking a Customer Service Supervisor (Mandarin Speaker) to lead our dynamic customer service team in Jakarta Barat. In this pivotal role, you will oversee daily operations, ensure exceptional service delivery, and act as a bridge between customers and our internal teams. With a focus on maintaining high customer satisfaction and driving operational efficiency, you will play a crucial role in shaping the customer experience at PT Galaxy Bintang Angkasa.

As a Mandarin speaker, you will leverage your language skills to communicate effectively with our diverse customer base. This role offers a unique opportunity to grow within a forward-thinking organization that values innovation and excellence. Join us and be part of a team that is committed to delivering outstanding service and achieving our business goals.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage the daily operations of the customer service team.
• Ensure high levels of customer satisfaction by monitoring and addressing customer feedback and concerns.
• Act as a liaison between customers and internal teams to resolve issues and improve service delivery.
• Develop and implement training programs to enhance the skills and knowledge of the customer service team.
• Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
• Use CRM software such as Salesforce or HubSpot to manage customer interactions and data.
• Conduct regular performance reviews and provide constructive feedback to team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in customer service management or a similar role.
• Proficient in Mandarin, both written and spoken.
• Strong communication and interpersonal skills.
• Experience with CRM software such as Salesforce or HubSpot.
• Ability to analyze data and provide actionable insights.
• Certification in customer service management or a related field is a plus.
• Familiarity with Indonesian language is a plus.

🛠️ Keahlian

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