Customer Service Representative (CSR) - Telkomsel GraPARI Palangkaraya

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Palangkaraya center and become the face of Telkomsel’s commitment to exceptional customer experience. In this dynamic role, you will serve as the first point of contact for customers, handling inquiries, complaints, and resolving issues with a smile. Our GraPARI Palangkaraya center is a vibrant hub in Central Kalimantan, and we are looking for a dedicated professional to join our team. This is your opportunity to make a meaningful impact on customer satisfaction and contribute to the growth of Telkomsel’s customer service excellence.

As a Customer Service Representative (CSR), you will be responsible for providing top-notch customer service, ensuring that every interaction leaves a positive impression. You will use tools like CRM systems, helpdesk software, and customer relationship management platforms to manage and track customer interactions efficiently. This role requires a minimum of 2 years of experience in customer service, with a strong background in handling customer inquiries and resolving issues. You will need to be fluent in Indonesian and English, as well as proficient in using Microsoft Office Suite and other relevant software.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate teams as needed.
• Maintain and update customer records in the CRM system to ensure accurate and up-to-date information.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Provide exceptional customer service, ensuring that every interaction meets or exceeds customer expectations.
• Collaborate with cross-functional teams to ensure seamless customer service delivery.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a telecommunications or similar industry.
• Fluent in Indonesian and English, with excellent communication and interpersonal skills.
• Proficient in using CRM systems, helpdesk software, and customer relationship management platforms.
• Strong problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Certification in customer service or related fields is a plus.
• Must be available to work a flexible schedule, including weekends and holidays as needed.

🛠️ Keahlian

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